Return Policy
Return & Refund Policy – Jevons
At Jevons, we strive to ensure that you are completely satisfied with your purchase.
1. Returns
We accept returns within 7 days of delivery. To be eligible for a return:
- The product must be unused and in original condition
- The product must be in original packaging
- Proof of purchase is required
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products
- Personal care items (for hygiene reasons)
- Items marked as non-returnable
3. Refunds
Once we receive and inspect your returned product:
- Approved refunds will be processed within 5-7 business days
- The amount will be credited to your original payment method
4. Exchange
We only replace items if they are defective, damaged, or wrong product delivered.
5. Return Process
To request a return, please contact us with your order details:
📧 jevonscreation230325@gmail.com
Our team will guide you through the return process.
6. Shipping Charges
- Shipping charges are non-refundable
- Return shipping cost may be borne by the customer (if applicable)
7. Cancellations
Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.
Contact Us
Address:
113, 1st Floor Raj Imperia,
Vraj Chowk, Near Sarthana Police Station,
Simada, Surat, Gujarat, India
Email:
jevonscreation230325@gmail.com
Website:
https://www.jevonscosmetic.com/